Keep customer conversations organized
Topics, pinned chats, and per-number access keep a busy inbox readable for the whole team.
WhatsApp, organized for businessEvery conversation.
Every conversation.
A stronger customer connection.
Bring your WhatsApp numbers, customer details, and campaigns into one workspace—so your team can respond with context and keep relationships moving.
Shared team workspaceEnglish & ArabicWeb & mobile
Team inbox
Sales lineSearch conversations
SalesSupportBilling
- NoNoura Al-Fahad09:41Could you send the catalogue?2
- BrBright Gulf Trading09:12We received the quotation, thanks.
- OmOmar Haddad08:55Is installation included?
- LaLayla MansourYesterdayInvoice #4182 — paid today.
No
Noura Al-Fahad
Sales line · +966 5X XXX XXXX
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
09:32
Hello Noura! Yes, we deliver to Jeddah within two business days.
09:35
Could you send the catalogue?
09:41
Sending it now — the autumn collection is on page 4.
09:42
Agent is typing…
Write a reply
Customer details
Phone+966 5X XXX XXXX
Emailnoura@example.com
CompanyFahad Interiors
Interests
Home décorAutumn collection
Services
DeliveryInstallation
Arrived from
Instagram ad · Autumn Collection
Internal note
Prefers Arabic. Asked about bulk pricing in August.
Illustrative product preview
A closer look at the workspace.
Swipe through the product — from the shared inbox to campaigns, imports, and team controls. All screens shown with illustrative demo data.
Illustrative product previews with fictional demo data.
More context. Better conversations. A more connected team.
Give your team the context to respond
Profiles, interests, services, and private notes sit beside every conversation.
Reach relevant audiences with targeted campaigns
Build an audience from your own customer data and send a personalized template message.
Product
A closer look at the workspace
Five parts of Saptec Connect, shown with fictional demonstration data.
Your team works from one shared view of every connected WhatsApp number.
- Conversation updates arrive in real time.
- Control which agents can access particular numbers.
- Organize with topics and pin important chats or messages.
Illustrative demo data
Team inbox
Sales lineSearch conversations
SalesSupportBilling
- NoNoura Al-Fahad09:41Could you send the catalogue?2
- BrBright Gulf Trading09:12We received the quotation, thanks.
- OmOmar Haddad08:55Is installation included?
No
Noura Al-Fahad
Sales line · +966 5X XXX XXXX
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
09:32
Hello Noura! Yes, we deliver to Jeddah within two business days.
09:35
Could you send the catalogue?
09:41
Sending it now — the autumn collection is on page 4.
09:42
Write a reply
How it works
From the first message to the next campaign.
- 01
A customer starts a WhatsApp conversation
The message arrives in the shared inbox on the number they wrote to.
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
- 02
Their profile and ad context are captured
A customer record is created, with referral details when they arrived from a Facebook or Instagram ad.
Arrived from
Instagram ad · Autumn Collection
+966 5X XXX XXXX
- 03
Your team responds with information at hand
Details, history, and internal notes sit beside the conversation.
Hello Noura! Yes, we deliver to Jeddah within two business days.
- 04
Interests and services organize the relationship
Tags can be applied to one customer or across a selection.
Home décorAutumn collectionDeliveryInstallation - 05
A relevant audience receives a campaign
Build the audience from those tags and send a personalized template message.
Template preview
Hello {{name}}, the autumn collection is now available at {{branch}}. Reply here and we'll reserve your pieces.
Campaigns
Reach the right customers with a message that fits.
Prepare the audience, personalize the template, review the recipient list, and check the estimated cost before anything is sent.
12
Sent
1
Failed
4
Replied
Illustrative demo data. Failed sends can be retried, and replies open the related conversation.
Estimate only — Meta's invoice is authoritative.
Sending fromMarketing line
Audience
Interest: Autumn collectionService: Delivery12 selected customers
Template preview
autumn_offer_v2 · Marketing · Approved
Hello {{name}}, the autumn collection is now available at {{branch}}. Reply here and we'll reserve your pieces.
Recipient review
- Noura Al-FahadJeddah branch
- Omar HaddadRiyadh branch
- Layla MansourJeddah branch
- + 9 more recipients
Estimated cost
Shown before launch
Send nowSchedule
Contact import
Your customer list, ready for better conversations.
Bring an existing spreadsheet in and see exactly what will happen before anything is saved.
1
Upload
XLSX, XLSM, and CSV files are supported.
customers-2026.xlsx
2
Match columns
Map spreadsheet columns to customer fields. Common English and Arabic headings are recognized.
- الاسمFull name
- MobilePhone number
- CompanyCompany
3
Review and import
Preview new contacts, duplicates, and invalid rows, and choose how existing information is handled.
- New contacts128
- Duplicates14
- Invalid rows3
Import runs in the background, with row-level errors you can inspect.
Illustrative demo dataInteractive replies
Make the next step easy to choose.
Send reply buttons or a list menu, then configure a rule for what happens when a customer chooses an option.
Tap automation
When the customer selects
Product details
Send
Configured text response
A rule can reply with text, a saved interactive message, or close the conversation topic.
Hi Omar — what would you like to do?
Product details
Talk to sales
Delivery status
Product details
Here are the product details: the autumn collection includes 14 pieces, with delivery in two business days. Would you like the catalogue?
Saved message library
Search libraryFolder: Sales line / Product menus
- Autumn collection menu
- Delivery options buttons
- Store hours reply
Solutions
Built for the teams answering the messages.
Customer support
Handle conversations from shared numbers with the customer's history in view.
- Shared inbox with topics and pinning
- Customer context beside the chat
- Access controlled per WhatsApp number
Sales teams
Keep track of who asked for what, and where they came from.
- Profiles with interests and services
- Private notes and conversation history
- Ad-source context from click-to-WhatsApp
Marketing teams
Prepare a campaign, review it, and follow what came back.
- Audience selection from your own tags
- Approved templates with personalization
- Scheduling and reply tracking
Web & mobile
Connected at your desk. Ready on the move.
The web workspace covers the full product. The mobile client, built with Flutter for Android and iOS, covers conversations and customer management—campaigns and administration are managed on the web.
Explore mobile capabilitiesNo
Noura Al-Fahad
Sales line · +966 5X XXX XXXX
Hello, I saw your ad on Instagram. Do you deliver to Jeddah?
09:32
Hello Noura! Yes, we deliver to Jeddah within two business days.
09:35
Could you send the catalogue?
09:41
Sending it now — the autumn collection is on page 4.
09:42
Write a reply
Organization
A workspace built around your team.
Separate organization workspaces
Each organization keeps its own data, numbers, and settings.
Roles and permissions
Give people the access their work requires.
Access by WhatsApp number
Agent groups decide which numbers a person can open.
Organization settings
Template categories, thresholds, and workspace preferences are configured per organization.
FAQ
Questions, answered plainly.
Book a demo
Bring your customer conversations together.
See how Saptec Connect can support your team's WhatsApp workflow.
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